Frequently Asked Questions
WHAT TO BRING
WHAT TO WEAR
Please wear an appropriate swimsuit as the Bathhouse is a communal unisex space
Remove all makeup to get the best result for your skin
Remove jewelry to prevent damage from heat
Lockers are provided for the safekeeping of all personal belongings in the reception area. However management accepts no responsibility for the loss of valuables of any kind brought onto the premises.
If you wish to host an event at the Cenote Casa Bathhouse please phone to discuss details
All bookings must be made online or via phone with a valid major credit card.
Requests for refunds can be made up to 24 hours after the time of purchase, otherwise please provide at least 24 hours notice before your session time if you wish to reschedule to another session time.
Sessions may be cancelled, rescheduled, or postponed by management.
Please consult your doctor if you have high blood pressure, heart conditions, skin conditions or any other medical complications before booking a Bathhouse session.
Remember to stay hydrated prior, during and post your Bathhouse session.
Pregnant women are always welcome to relax and enjoy the Bathhouse and its facilities. However we do advise caution with certain heated facilities such as the steam room, hydrotherapy spa and cedar wood sauna due to excessive heat.
Please seek medical advice from your healthcare specialist before booking as each pregnancy is unique.
**All guests must be over 18 years of age.**