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Frequent Soaker FAQ

Does the person purchasing the Frequent Soaker 10 Pack need to be over 18 years old?


Yes. All clients of Cenote Casa Bathhouse must be 18 years and over. ID must be provided is requested.




Can a Frequent Soaker 10 Pack be refunded?


There is a 24 hour cooling off period from time of purchase, after this time unfortunately no refunds will be given.




How long does someone have to use the Frequent Soaker 10 Pack?


The Frequent Soaker 10 Pack can used for any available Bathhouse Session one year from the date of purchase.




Can I use the Frequent Soaker 10 Pack for multiple people?


No. A Frequent Soaker 10 Pack is only valid for the purchaser of the Frequent Soaker 10 Pack and is non-shareable and non-transferable between other people. The Frequent Soaker 10 Pack is for a customer who wishes to visit the Bathhouse regularly.




How do I use the Frequent Soaker 10 Pack?


Once purchased you will receive a confirmation email with your personalised coupon code to use when making a booking.

When making a booking please visit our website

- Choose an available date and time for your Bathhouse Session

- Enter your contact details

- Enter your personalised coupon code XXXXXXX in the "Enter a Coupon Code" section (located above the "Pay Now" button)

- Click the "Pay Now" button

- Receive a confirmation email for your booking




How many times can a Frequent Soaker 10 Pack be used?


Your personalied coupon code can be used up to 10 times. Your personalised coupon code will expire once it has been used 10 times or one year from date of purchase.





Treat yourself, you deserve it